Knowledge Management System
A knowledge management system is an application designed to
capture all the information within your organization and make it easy available
to the employee anywhere and anytime. KMS is a kind of IT system that stores
and retrieve locate knowledge sources. This system is for the improvement of
business process. KMS also allows to sharing of electronic documents. It helps
is facilitating knowledge flow in an organization.
KMS is a broader system that includes both implied knowledge
and explicit knowledge.
Implied Knowledge:
Kind of knowledge with the mind of an individual. It can’t
be extract and codify. It includes insights and intuitions of an individual.
Explicit Knowledge:
Knowledge which can be codified and digitized in documents,
reports, memos, etc. Such knowledge which can be easily identified and shared.
Knowledge Management System is an integrated multifunctional
system that can support knowledge processing activities. Besides these KMS is
mainly contain:
Collaboration:
Effective method of transferring ‘know how’ among individuals
in an organization. ‘Know how’ indicates closely held information ins the form
of procedures and methods together with accumulated skills and experience in-order
to use and bring to a competitive advantage.
Customization
Process that occurs when a business customizes products or
services by using feedback obtained from its clients.
Accessibility
It is designed to be completely accessible and usable,
working in accordance with the web content accessibility guidelines.
Benefits of Knowledge Management System
i)
Every person in the company has access to get
business knowledge
ii)
It supports new technologies easily and capture
new knowledge for future use.
iii)
Due to the existing knowledge case, the employees
can quickly find all the information as they need.
iv)
Helps in delivering better measurement and
accountability
v)
Facilitates IT staff members stay up to date on
various ever-changing technologies.
vi)
Create knowledge base articles using the real-time
HTML editing tools.
Challenges of Knowledge Management System
i)
Poor quality and highly variability of content
quality results from insufficient validating mechanism.
ii)
Due to lack in reward system to the ‘key knowledge
Holder’ creates not sharing of knowledge with other.
iii)
Failing to invest in the numbers to problems that
is choosing and implementing right technology become challenge.
iv)
Insufficient resources are available to
structure and update the content in repositories (location for storage).
v)
Content in repositories lacks context making
documents difficult to understand.